We believe that all staff should be a part of the ICLA story and our goal is to develop a committed and innovative workforce.
Our aim is to support a culture of involvement and achievement. With a commitment to best practice and the realisation of shared goals, ICLA strives to provide a happy, safe and satisfying environment.
ICLA is committed to the provision a high quality service for the benefit of the people we support and the organisation’s Code of Conduct supports our values of respect, integrity results and accountability.
Central to our organisation are our Support Workers who work tirelessly to enhance the quality of life of every person we support. Their passion and enthusiasm is supported by our dedicated and committed administration and management teams. Our Executive Leadership Team draws on a wealth of experience and expertise to steer us in the right direction, along with the unwavering support of our Board of Directors.
Our Executive Team
Our Chief Executive is responsible for leading the Executive and ensuring organisational functions and objectives are realised; and is responsible for the ongoing management of the organisation in accordance with the strategy, policies and programs approved by the Board.
Our Executive is made up of the Chief Executive and our Executive members. It provides effective leadership to drive and monitor the strategic direction of our organisation and establishing business plans to meet our strategic goals.
Chief Executive Officer
Rachel joined ICLA in 2018 and has a decade of experience in mental health and suicide prevention policy reform, evidence-based practice and service delivery. Rachel was previously the Director of LifeSpan, the Black Dog Institute’s Systems Approach to Suicide Prevention program, Rachel led establishment and implementation of this world-first program across Australia.
Rachel brings to each role a personal commitment to mental health, disability support and suicide prevention as well as a passion for meaningful engagement with people who have a lived experience, mental health consumers, families and carers.
Some of her previous roles include establishing the National Mental Health Commission, and design and production of the first annual National Report Card on Mental Health and Suicide Prevention in 2012 as Director of Policy and Projects; and National Manager of Business Development with aged care provider Care Connect. Rachel has a passion for social justice and inclusion and is driven to ensure that ICLA provides quality and innovative services. She believes that every individual, regardless of their need, is entitled to a life of possibility and opportunity. With a background in recovery-oriented mental health service design and delivery, and a depth of experience in program implementation, Rachel is well positioned to lead ICLA in this new and challenging environment.
General Manager, Client Services
Karen joined ICLA in 2016. Karen comes with an extensive background having worked in the community services sector for 15 years. She has a passion for working with people experiencing social disadvantage and in particular individuals who require clinical support and intervention. Her most recent roles include working in the UK for 9 years in the youth justice services in positions of leadership and management.
Karen leads the ICLA client services team in delivering recovery oriented, person-centred contemporary best practice. Karen is a registered Psychologist.
General Manager, People
Culture and Operations
Karen comes to ICLA from NDIS provider ParaQuad where she was managing a workforce of 300 staff. Karen has 20 years experience in Human Resource Management, and brings a focus on employee wellbeing, work health and safety and a strategic approach to workforce needs.
Karen is passionate about working in an area that meets her core values of integrity and respect. Karen is skilled in refining and adding to systems and processes to ensure that both the responsibility and tools are provided to enable staff to be capable and confident in their roles.
General Manager, Quality
Outcomes and Evaluation
Rebecca comes to ICLA from the Black Dog Institute where she held the role of Research Manager, and previously worked for as a Research and Implementation Officer on the LifeSpan Suicide Prevention program.
Rebecca graduated from the University of Sydney with a B.science (hons) and a PhD in developmental psychology. She has co-authored several publications in peer-reviewed journals, and has presented her work at national and international conferences. Rebecca brings a strong dedication to working in the mental health and disability sectors, and has a genuine passion for community and stakeholder engagement.
Chief Financial Officer
B Comm, CPA
George is a qualified accountant and has been working in the accounting field since 1980 with over 20 years in senior finance roles. He has worked in various industries including Professional Services, Education and Training, Manufacturing, Fashion and Recreation where he has gained broad experience in Business Management, Financial and Management reporting, statutory compliance and HR.
George manages the Corporate Services team and also acts as Company Secretary for the board of Directors.