We believe that all staff should be a part of the ICLA story and our goal is to develop a committed and innovative workforce.
Our aim is to support a culture of involvement and achievement. With a commitment to best practice and the realisation of shared goals, ICLA strives to provide a happy, safe and satisfying environment.
ICLA is committed to the provision a high quality service for the benefit of the people we support and the organisation’s Code of Conduct supports our values of respect, integrity results and accountability.
Central to our organisation are our Support Workers who work tirelessly to enhance the quality of life of every person we support. Their passion and enthusiasm is supported by our dedicated and committed administration and management teams. Our Executive Leadership Team draws on a wealth of experience and expertise to steer us in the right direction, along with the unwavering support of our Board of Directors.
Our Executive Team
Our Executive Team is made up of the Chief Executive Officer and our Executive members. It provides effective leadership to drive and monitor the strategic direction of our organisation and establishing business plans to meet our strategic goals.
Chief Executive Officer
Rachel joined ICLA in 2018 and has a decade of experience in mental health and suicide prevention policy reform, evidence-based practice and service delivery. Rachel was previously the Director of LifeSpan, the Black Dog Institute’s Systems Approach to Suicide Prevention program, Rachel led establishment and implementation of this world-first program across Australia.
Rachel brings to each role a personal commitment to mental health, disability support and suicide prevention as well as a passion for meaningful engagement with people who have a lived experience, mental health consumers, families and carers.
Some of her previous roles include establishing the National Mental Health Commission, and design and production of the first annual National Report Card on Mental Health and Suicide Prevention in 2012 as Director of Policy and Projects; and National Manager of Business Development with aged care provider Care Connect. Rachel has a passion for social justice and inclusion and is driven to ensure that ICLA provides quality and innovative services. She believes that every individual, regardless of their need, is entitled to a life of possibility and opportunity. With a background in recovery-oriented mental health service design and delivery, and a depth of experience in program implementation, Rachel is well positioned to lead ICLA in this new and challenging environment.
Chief Operating Officer
Karen joined ICLA in 2016. Karen comes with an extensive background having worked in the community services sector for 15 years. She has a passion for working with people experiencing social disadvantage and in particular individuals who require clinical support and intervention. Her most recent roles include working in the UK for 9 years in the youth justice services in positions of leadership and management.
Karen leads the ICLA client services team in delivering recovery oriented, person-centred contemporary best practice. Karen is a registered Psychologist.
General Manager, People & Culture
Jessica joined ICLA in 2020 with over fifteen years’ experience in human resources including not-for-profit board experience. Jessica has experience with governance, compliance, organisational development, industrial relations, strategic planning and change management. Jessica has held People & Culture leadership roles, as well as operational and senior level HR Consultant and Business Partner roles across diverse industries, sectors and organisation sizes.
Jessica believes that purpose and values alignment leads to high performance where people bring their best to work. She is passionate about diversity and inclusion, employee engagement, fostering positive and aligned organisational cultures so people thrive.
In her role as General Manager People & Culture, she is responsible for facilitating ICLA’s culture and people experience to enable the organisation’s purpose and strategy.