Quality and Accreditation 

Independent Community Living Australia is committed to the provision of quality person-centred and recovery-oriented services.

Our service provision is measured against the National Standards for Disability Services and the National Standards for Mental Health Services.

Under the National Disability Services Standards there are six standards that are assessed. The standards are Rights; Participation and Inclusion; Individual Outcomes; Feedback and Complaints;Service Access and Service management. There are 83 elements which are assessed.

Under the National Standards Mental Health Services there are ten standards that are assessed.They Rights and Responsibilities; Safety; Consumer and Carer Participation; Diversity Responsiveness; Promotion and Prevention; Carers; Governance, Leadership and management;
Consumers; Integration and Service delivery. There are 109 elements which are assessed.

In June, 2017, ICLA was assessed by independent verifier DNV GL against both sets of standards. Over three days the assessors reviewed processes and practices and sort the views of the people we support.

Our result indicated that we “Met” 100% of the 83 disability elements and “Satisfactorily Met” 100% of the 109 mental health elements indicated across the standards. This was an outstanding result.

Not only did ICLA meet the benchmark standard but excelled with many positive and commendable practices noted. The assessors noted that ICLA was “very impressive”, “staff are very happy, people we support too”  “full marks to you” it was an “outstanding result”.

ICLA will continue to resource initiatives that ensure the delivery of quality service to the people we support.