Feedback and complaints are important to ICLA.

Help us to find solutions, make an improvement or recognise good service and outcomes. You can read ICLA’s Feedback and Complaints Policy here

 

 

Any person may provide feedback or make a complaint. If you:
  • Have a suggestion on how we can improve our services
  • Have feedback about a specific service
  • Think someone has done a fantastic job
  • Are unhappy with what we have done or the service we provided
  • Think we can do something better
Call the Quality Team on (02) 9281 3338
Mail to PO Box K305 Haymarket NSW 1240
or submit your feedback using the form below

If you have already contacted ICLA regarding an NDIS related matter and would like to take your complaint further you may contact the NDIS Commission:
CALL 1800 035 544
SUBMIT  A COMPLAINT ONLINE HERE