Feedback and complaints are important to ICLA.

Any person may provide feedback or make a complaint. If you:
  • Are unhappy with what we have done or the service we provided
  • Think that we are not meeting our mission, vision or values
  • Think that we are not upholding standards
  • Think that we have done something wrong
  • Think we can do something better
  • Think someone has done a fantastic job

You can read ICLA’s Feedback and Complaints Policy here

Help us to find solutions, make an improvement or recognise good service and outcomes.

Call the Feedback and Complaints Officer on (02) 9281 3338
Mail the Feedback and Complaints Manager:
PO Box K305 Haymarket NSW 1240
Send us an email:

If you have already contacted ICLA and would like to take your complaint further you can contact the NDIS Commission:
CALL 1800 035 544