Do you want to make a genuine difference in the lives of people with disabilities and/or complex mental health issues?

ICLA Support Worker role could be for you. Training Provided! We offer permanent part-time flexible shifts, award wages, training and development.

Job duties:

Our philosophy at ICLA is ‘Active Engagement, Everyday Life’. We achieve this by:

  • Building rapport, supporting people with daily activities according to their care plan (such as cooking, cleaning, self-care, grocery shopping, social activities)
  • Recording regular progress notes
  • Meeting regularly with case managers, health professionals
  • Managing challenging behaviours following established plans
  • Writing accurate case notes and recording them using our smartphone apps
  • Being a professional and friendly representative of ICLA
  • Advocating for the social inclusion of ICLA clients in the community
  • Timely & accurate reporting of maintenance issues, incidents and hazards
  • Following ICLA policies and procedures

How to Apply:


STEP ONE: Write a cover letter that briefly answers ALL of the following questions:

  1. Why do you want to work at ICLA?
  2. Describe a situation where you planned and achieved or supported someone else to plan and achieve an important goal?
  3. Describe a situation where you solved or provided support to someone to solve a challenging problem?
  4. Describe what steps you would take to get to know an ICLA resident and learn about their goals and care plan?
  5. What days and times are you available to work (e.g. 9:00 to 5:00, 7:00am-3:00pm, 3:00pm-10:00pm, overnight etc)

STEP TWO: Email your cover letter and resume to

Please make sure your contact details are up to date. We may call you or email you to invite you to a group interview. If you have any questions on the role or need assistance or further information on how to apply, please email

Essential Criteria:

  • You enjoy getting to know others, have good verbal and written communication skills
  • A ‘can do’ attitude, enthusiasm and a willingness to learn
  • Punctuality and reliability
  • Strong problem-solving skills, ability to follow a plan and creative thinking
  • Ability to work independently and with a team
  • Your own smartphone to access our apps for managing work information (training provided)
  • A current driver’s licence
  • A current First Aid Certificate (we can assist you to undertake a first aid certificate).


  • Experience working in a residential care environment
  • Experience supporting people who have a psychosocial disability
  • Relevant qualification or work experience in mental health or disability support