What we do

eFriend

eFriend is a FREE service that allows people who are feeling low, lonely or isolated to access virtual peer support sessions via video or phone call. Our peer workers can offer insight, provide hope, and empathise from their own lived experience – whether you’re looking for support or just want someone to chat to.

Quick links

What is the eFriend service?

eFriend is a FREE service that allows people who are feeling low, lonely, or isolated to access 30 minutes virtual peer support sessions, via video or phone call. Our peer workers offer insight, provide hope, and empathise from their own lived experience, meaning you’ll always be heard, whether you’re looking for support, or just want someone to chat to.

We can act as a sounding board, talk through ideas and concerns that you have, validate your experiences, and share our own.

What is a Peer Worker, and why are they important?

An eFriend peer, also known as a mental health peer support worker, is someone who brings their personal lived experience with mental health struggles to guide and assist the support provided. In addition to these skills and experience peer support workers are trained in trauma informed care, suicide awareness & prevention, recovery approaches to care, intentional peer support, and safe storytelling. 

What makes our Peer Workers different?

All of our peer workers are:

  • Compassionate
  • Caring
  • Thoughtful
  • Have lived experience
  • Supportive
  • Available

Why use eFriend?

Sometimes all you really need, is someone to stop, listen, and relate to you. Life can get lonely, and that’s when you can connect with us through eFriend. We understand that a positive mindset and outlook are the building blocks to enjoying life and achieving goals. So, why not consider speaking with one of our mental health peer support workers today.

Why use ICLA eFriend?

At ICLA, we care about people. Our services are based around improving the lives of individuals living with psychosocial disabilities and mental health conditions. eFriend is another way that we offer convenient and impactful care, free of charge.

Receive virtual peer support sessions via phone or video call with someone you click with.
Connect with the same eFriend over regular calls so you have somebody who knows your story and you don’t have to re-introduce yourself. 
Schedule your regular calls on either a weekly, fortnightly, or monthly basis. 
Enjoy support and encouragement from your eFriend. If additional services such as counselling or crisis support is required, we can refer to appropriate services as needed. 

We can act as a sounding board, talk through ideas and concerns that you have, validate your experiences, and share our own.

How to get started?

Our personal lived experience peer support worker is here to listen to you when you are feeling low or lonely. You can check in on a regular basis.

Book your first call now for yourself or a loved one.

Referrals and Resources

National Recovery Services Directory

Blog

What is eFriend 101

eFriend Launch

What we do

eFriend

eFriend is a FREE service that allows people who are feeling low, lonely or isolated to access virtual peer support sessions via video or phone call. Our peer workers can offer insight, provide hope, and empathise from their own lived experience – whether you’re looking for support or just want someone to chat to.

Quick links

What is the eFriend service?

eFriend is a free service that allows people who are feeling low, lonely, or isolated to access 30 minutes virtual peer support sessions, via video or phone call. Our peer workers offer insight, provide hope, and empathise from their own lived experience, meaning you’ll always be heard, whether you’re looking for support, or just want someone to chat to. 

We can act as a sounding board, talk through ideas and concerns that you have, validate your experiences, and share our own.

What is a Peer Worker, and why are they important?

An eFriend peer, also known as a mental health peer support worker, is someone who brings their personal lived experience with mental health struggles to guide and assist the support provided. In addition to these skills and experience peer support workers are trained in trauma informed care, suicide awareness & prevention, recovery approaches to care, intentional peer support, and safe storytelling. 

What makes our Peer Workers different?

All of our peer workers are:

  • Compassionate
  • Caring
  • Thoughtful
  • Have lived experience
  • Supportive
  • Available

Why use eFriend? 

Sometimes all you really need, is someone to stop, listen, and relate to you. Life can get lonely, and that’s when you can connect with us through eFriend. We understand that a positive mindset and outlook are the building blocks to enjoying life and achieving goals. So, why not consider speaking with one of our mental health peer support workers today.

Why use ICLA eFriend? 

At ICLA, we care about people. Our services are based around improving the lives of individuals living with psychosocial disabilities and mental health conditions. eFriend is another way that we offer convenient and impactful care, free of charge.

Why use ICLA for the Pathways Housing Program?

At ICLA, we’re committed to supporting people experiencing mental health conditions and homelessness.  We partner with people finding their path in life and have been supporting individuals with psychosocial disabilities and mental health conditions for almost 40 years.

Receive virtual peer support sessions via phone or video call with someone you click with. 

Connect with the same eFriend over regular calls so you have somebody who knows your story and you don’t have to re-introduce yourself. 

Schedule your regular calls on either a weekly, fortnightly, or monthly basis.

Enjoy support and encouragement from your eFriend. If additional services such as counselling or crisis support is required, we can refer to appropriate services as needed. 
We can act as a sounding board, talk through ideas and concerns that you have, validate your experiences, and share our own.

How to get started?

Our personal lived experience peer support worker is here to listen to you when you are feeling low or lonely. You can check in on a regular basis.

Book your first call now for yourself or a loved one.

Referrals and Resources

National Recovery Services Directory

Blog

eFriend Launch