eFriend is a FREE service that allows people who are feeling low, lonely or isolated to access virtual peer support sessions via video or phone call. Our peer workers can offer insight, provide hope, and empathise from their own lived experience – whether you’re looking for support or just want someone to chat to.

How it works
How ICLA’s eFriend team can assist you.

eFriend offers virtual peer support sessions - choose from phone call or video call.

After the introductory call, each session is held with the same eFriend peer, so you won't have to re-tell your story each time.

eFriend sessions are 30 minutes each, and are usually scheduled weekly offering a safe space for you to connect with your eFriend peer. (You can also choose to schedule your sessions fortnightly or monthly)

Our eFriend peers are there to listen. We do not provide crisis support, counselling or mental health treatment.  

We can act as a sounding board, talk through ideas and concerns that you have, validate your experiences, and share our own.

What is a peer worker?
And why are they important to our eFriend program?

An eFriend Peer is a ‘Peer Support Worker’ – which is someone employed on the basis of their personal lived experience of struggling with their mental health and navigating recovery.

This lived experience is an essential qualification for their job, in addition to other skills and experience required for the Peer role. This includes training in Trauma Informed Care, Suicide Awareness and Prevention, Intentional Peer Support and Safe Storytelling. 

Referrals and Resources
Learn more with our guides and further information.
Provide Feedback
Leave us suggestions, compliments or complaints